FAQs
WHAT DOES IT MEAN THAT MIREIA PLAYÀ IS A VEGAN BRAND?

It means that we don't use any material that comes from an animal.

WEARING NON LEATHER SHOES IS HEALTHY?

Our objective is to provide vegan shoes made from the highest quality, thats why we work with the best sinthetic and textiles providers and we always try to use transpirable materials and antibacterial linings. 

HOW CAN I KNOW WHERE TO BUY MIREIA PLAYÀ SHOES?

You can choose whereas you want to buy Mireia Playà shoes in our online shop or in one of the authorised selling points you will find in Spain. For further information about where to find our shoes, please check the Shops section on this website.  

¿THE ONLINE PRICES ARE THE SAME ONES THAT THE ONES I CAN FIND IN MULTIBRAND SHOPS?

Yes, but you can find special offers in both, shops and website.


WHAT DOES IT MEAN THAT A PRODUCT IS "NOT AVAILABLE"?

It means that we have run out of sizes of that product size.


ARE THERE SPECIAL OFFERS IN THE ONLINE SHOP?

Yes, we have special offers that are shown in the website and in the social media.

HOW CAN I CHANGE, CANCEL OR DELETE MY ORDER?

You can always change or delete your shopping bag, if you haven't submited your order, by accessing your basket.  

If you want to delete or cancel you order after submitting it you have to contact us as quick as you can at info@mireiaplaya.com at and tell us the order reference and your contact details. Please note that if you want to change or cancel the order when it has already been shipped, you will have to pay the cost to ship the shoes back to our headquarter.

HOW CAN I KNOW MY ORDER' STATUS?


You can follow your order' status checking your account at www.mireiaplaya.com. If you have told us your Snapchat, we will also keep you updated through the app.

WHAT DO I HAVE TO DO IF I RECEIVE THE WRONG PRODUCT?

If that happens, just contact us at info@mireiaplaya.com sending a picture and your contact details. We are going to exchange it with no cost. 

HOW CAN I MAKE AN EXCHANGE OR REFUND?

If you want to make an exchange or refund please contact us at info@mireiaplaya.com telling us your contact details and the order number and we will contact you in order to explain you how to proceed. The shoes have to be sent to our headquarters, in the same conditions they were received and in their original box, within 15 days. For further information please check our Refunds & Exchanges section. 

IF I MAKE A REFUND, WHEN AND HOW WILL I RECEIVE THE MONEY BACK? 

When we receive the shoes back in our headquarters, and we check that they are in good conditions, we are going to proceed with the money refund. Please note that depending on the bank entity that you have it may take between 3 and 15 days for the money to be seen back in your account.

HOW CAN I KNOW THE SIZE THAT I HAVE TO BUY?

In generall all our products fit to the women standard sizes. If there's a style which has specific sizing we will explain it in the descriptionof that product. Please note that you can find more information about sizes and international equivalences in our Size Guide section. 

THERE WAS A STYLE IN THE WEBSITE THAT IS NOT SHOWING NOW, IS IT GOING TO BE AVAILABLE IN THE FUTURE? 

When we remove a style from the website is because we are not going to have it again available.

I HAVE A DISCOUNT CODE. HOW CAN I USE IT?

When you start proceeding your order you will find a gap where you can put the promotional code. The discount is going to be shown after you write it down. 
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