INFORMATION PRIOR TO THE CONTRACTUAL PROCESS
The present web site www.mireiaplaya.com is owned by SHOES MANAGEMENT, S.L.U. with Tax Number: ES-B64734288 and tax address in: 18, Sant Pere Més Alt Street, Principal Floor, 08003, BARCELONA.
The General Conditions of Contract govern the commercial relationship of distance selling between SHOES MANAGEMENT, S.L.U. and the web user or customer, in accordance with the legal provisions, in particular, Law 7/1998 of 13th of April, on General Conditions of Contract, Law 3/2014, of 27th of March, approving the revised text of the General Act for the Defense of Consumers and Users, the Organic Law 15/1999, of 13th December, on Protection of Personal Data, the Law 7/1996, of 15th January, on a Regulatory Framework for Retail Trade and Law 34/2002 of 11th of July, on Information Society Services and E-Commerce.
SHOES MANAGEMENT, S.L.U. reserves the right to make any changes it deems appropriate, in the General Conditions, without prior notice. These modifications, may be made, through its website, in any manner permitted by law and they will be enforced during the time they are published on the web and until they are not duly modified by subsequent modifications. However, SHOES MANAGEMENT, S.L.U. in certain cases, reserves the right to apply some Special Conditions of Contract, with preference over these General Conditions, whenever it deems appropriate, announcing them, in due time and form.
The purpose of the website is to advertise and offer footwear accessories and leather goods.
To purchase our products, you can contact the relevant section of our online store.
It is an essential prerequisite to register as a user of the website in order to make the online purchase.
You can access the corresponding section for registration on the same website. In accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data, SHOES MANAGEMENT, S.L.U. informs the users that the personal data collected during the registration process and their subsequent purchase, will be entered into a file under its own responsibility, for the purpose of processing such actions by the user and manage subsequent actions arising therefrom. Likewise, SHOES MANAGEMENT, S.L.U. informs you about the possibility of exercising your rights of access, rectification, cancellation and opposition, by writing to the address: 18, Sant Pere Més Alt Street, Principal Floor, 08003, BARCELONA, or by sending an email message at:
While not communicating us otherwise, we will understand that your data has not been modified, you agree to notify us of any change and that we have your consent to use them in order to retain and improve the relationship between the parties.
During the purchase process you must identify yourself with the username and password provided. These data will not become public. You are responsible for dealing confidentially and responsibly with these data. Your user name and password obtained during registration as a customer cannot be transferred to anyone. You can modify the registered information at any time in your client area. In this same section you will have access to a detailed record of your orders. This is just a reference section, but its management is allowed and the user can delete those records he/she deems as not necessary to be viewed.
After the purchase process the customer will receive a confirmation of the order by email. It is imperative that during the purchase process the user indicates a valid email. If, within 24 hours after completion of the order, you do not receive the confirmation message, please contact SHOES MANAGEMENT, S.L.U. on the customer service phone or by email at:
All contents of the website are in Spanish and English.
When the client receives the product in the delivery address provided, will also receive an invoice or a copy of the order.
OFFER AND VALIDITY
In case of a product on offer, this will always be indicated together with its essential characteristics, the offer price and the validity.
In compliance with current regulations, SHOES MANAGEMENT, S.L.U. offers information on all items for sale, their characteristics and prices. However, SHOES MANAGEMENT, S.L.U. reserves the right to remove, replace or change the products offered through its website, by simply changing the contents thereof. That way, the products offered at any time from the web will be governed by the General Conditions of Contract applicable in each case. Likewise, the company will also have the right to stop offering, without prior notice and at any time, all access to the products mentioned.
ESSENTIAL CHARACTERISTICS OF THE PRODUCTS
All products offered in our online store, include a photograph and their essential characteristics thereof. This is all the information obtained from the manufacturer. The color of the product observable in the photograph is not binding. In the characteristics section the same data are identified.
All products offered on the website enjoy the commercial warranty of the supplier. SHOES MANAGEMENT, S.L.U. has an after-sales service. While the warranty is valid, the customer may execute it by contacting SHOES MANAGEMENT, S.L.U., to its Customer Service Department, by email at:
, or to the stores established by the provider itself. If in doubt, you can call to the customer service phone number or by email at:
All products indicate the selling price in Euros and include the Value Added Tax (VAT).
If any other tax were applicable, so it would be indicated.
TRANSPORTATION AND DELIVERY COSTS
SHOES MANAGEMENT, S.L.U. ship to the countries listed in the "Shipping" section of the website, charging the amount indicated in each case, in respect of shipping costs.
The customer will be able to pay the amount of the order opting for any of the following methods. During the purchase process, the client should state his/her choice:
- Credit Card, VISA or MasterCard All operations involving the transmission of personal data or banking data are made using a secure environment, based on the standard security technology SSL (Secure Sockets Layer) server. All information you transmit to us always travels encrypted through the network. Likewise, the data on your credit card are introduced directly into the bank's webpage, at the POS (Point of Sale Terminal of the Bank) and are not entered, nor recorded in any server of SHOES MANAGEMENT, S.L.U. When paying with VISA or MASTERCARD the following information will always be requested: the credit card number, the expiration date and a Validation Code that matches with the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, offering, that way, more guarantees about the security of the transaction. This payment method is valid only on the web. When the amount of a purchase had been charged fraudulently or improperly, using the number of a payment card, its holder may demand an immediate cancellation of the charge. In this case, the corresponding debit and credit entries in the accounts of the supplier and the cardholder shall be made as soon as possible. However, if the purchase had actually been made by the cardholder and the demand for the money to be returned were not a result of the right of withdrawal or resolution from the specific purchase, and therefore, had wrongly demanded the cancellation of the corresponding charge, that consumer will be obliged against SHOES MANAGEMENT, S.L.U. for compensation for damages incurred as a result of such cancellation.
- Bank Transfer
When selecting the bank transfer you will receive the confirmation through an e-mail with the bank details of SHOES MANAGEMENT SLU. It is very important to write the order number and your name and surname in the subject of the bank transfer, and to make the transfer within 5 days after the confirmation date in order to validate it. If you wish, you can send us the proof of the transfer by email firstname.lastname@example.org. But in any case, the validation of the service will not be considered effective until our administration department has a bank confirmation of the transfer. The payment has to be made in Euros and all possible exchange and banking commissions must be assumed by the buyer.. In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer the buyer always informs his/her bank to take charge of the commissions and expenses corresponding to your entity. If not, SHOES MANAGEMENT SLU could paralyze the service contracted.. Possible exchange and banking commissions are charged to the client
- PayPal It permits to send payments online securely and conveniently. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global payment solution in real time. Paypal offers a service especially designed for those who are not satisfied by the traditional payment mechanisms. More information on Paypal. http://www.paypal.com.
For more information about SHOES MANAGEMENT SLU's shipping' policy (delivery time and pricings) you can visit this link: www.mireiaplaya.com/shipments
The availability of the products offered by SHOES MANAGEMENT, S.L.U. may vary depending on customer demand. Although SHOES MANAGEMENT, S.L.U. periodically updates its stock, the product requested by the customer may be sold out at that time. In case of failure to sell due to unavailability, SHOES MANAGEMENT, S.L.U. immediately, at the time it becomes aware of this situation will notify the customer via email. The period of this communication shall not exceed in any case the maximum permitted of 30 days. SHOES MANAGEMENT, S.L.U. may offer two possibilities: either provide a product to the customer with no increase in price, a product of similar or superior quality, or unless there are justified and provable reasons, SHOES MANAGEMENT, S.L.U. within the same time period will have to return the sums paid for the canceled order. In the event that SHOES MANAGEMENT, S.L.U. does not manage to make this payment within the prescribed period, the buyer has the right to claim to be paid double the amount due, without prejudice to his/her right to be compensated.
RIGHT OF WITHDRAWAL, RETURNS AND COMPLAINTS
The buyer shall have a maximum period of fifteen calendar days to withdraw, starting from the day the customer receives the product, without penalty and without giving any reason.
The exercise of the right of withdrawal must be made by a notification through a telephone call at: + 34.932687362, or by sending an email at: email@example.com, or sending a signed letter to our postal address: 18, Sant Pere Més Alt Street, Principal Floor, 08003, BARCELONA, or even through our own withdrawal form. As set out in Article 103 of the Law 3/2014, of 27th of March, approving the revised text of the General Law for the Protection of Consumers and Users, any supplies of services or goods made according to the consumer’s specifications or clearly personalized items or items which by their nature, cannot be returned or are liable to deteriorate or expire rapidly, are exempt from withdrawal.
The customer is responsible for returning the product.
The customer must return or deliver the product directly to SHOES MANAGEMENT, S.L.U. to the address 18, Sant Pere Més Alt Street, Principal Floor, 08003, BARCELONA, without undue delay, and in any case within a maximum period of fifteen calendar days, counting from the date on which the right to cancel the contract is executed. If the customer returns the product before the deadline, the deadline will always be met.
The customer will pay the costs of returning the product.
In any case, the returned products must be in perfect condition, unused and in their original packaging. Therefore, we kindly ask you in order to avoid problems in transportation, please ensure that the package is properly protected and sealed. Once the package has been received we will check the status of the product.
At the time we check that both, the item sold, as well as any possible components, accessories, promotional gifts and documentation all are complete and in perfect condition, we will proceed to return the money paid.
- Refund a payment
Reimbursement of the amounts received by the customer will be made using the same means of payment as used by the customer, provided that has not been agreed otherwise. SHOES MANAGEMENT, S.L.U. may withhold the reimbursement until the product has been received, or the reason for withdrawal, or until the customer delivers the same return receipt thereof, depending on what condition is met first.
In case of unjustified delay by SHOES MANAGEMENT, S.L.U., regarding the reimbursement of the sums paid, the customer can claim double the amount of money paid, without prejudice to the right to compensation for damages suffered in excess of that amount.
- Return of a defective product.
In the event that the product is not in good condition, the defects can be attributed to this same product and have not been caused by the client, then he/she shall be entitled to return the product, informing SHOES MANAGEMENT, S.L.U. the reason for the return, through any of the means provided in the present conditions of contract, and at no additional cost to the customer. This refund due to the defect or poor condition of the product will not be considered a right of withdrawal.
SHOES MANAGEMENT, S.L.U. agrees to bear the cost of return and replace the product with a new one, according to the conditions agreed at the time of sale.
If the client wishes to file a complaint, then SHOES MANAGEMENT, S.L.U. is located in 18, Sant Pere Més Alt Street, Principal Floor, 08003, BARCELONA, or via email:
Additionally, SHOES MANAGEMENT, S.L.U. reserves the right to file any criminal or civil proceedings it deems appropriate for the misuse of its web site and content or for breach of these conditions.
The relationship between the user and the provider will be governed by the currently valid legislation and enforcement in the Spanish territory. If any dispute arises, the two parties may submit their disputes to arbitration or resort to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. SHOES MANAGEMENT, S.L.U. is domiciled in Barcelona, Spain.